Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical shipping timeframe for Palermo House orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your furniture and home accessories?
Yes, we offer a 1-year limited warranty on all Palermo House products covering manufacturing defects in materials and workmanship under normal household use.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return window for all unused items in their original packaging. Please note that a restocking fee may apply for large furniture items.
Are your textiles and fabrics sustainably sourced?
At Palermo House, we prioritize quality and ethics. Many of our collections feature OEKO-TEX certified fabrics and organic cotton to ensure safety for your home and the environment.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions like PayPal, Apple Pay, and interest-free installment plans through Affirm.